• LAW OF RETRACTATION

The consumer has 14 days from the date of receipt of the order to withdraw.

In accordance with the provisions of Article L 121-23 of the Consumer Code: “The consumer shall return or return the goods to the professional or to a person designated by the consumer without undue delay and, at the latest, within fourteen days after the communication of the consumer’s decision to withdraw in accordance with Article L. 221-21, unless the professional proposes to recover the goods himself.

The consumer only bears the direct costs of returning the goods, unless the professional agrees to take them to his or her charge or fails to inform the consumer that these costs are borne by the consumer. However, for contracts concluded outside the establishment, when the goods are delivered to the consumer's home at the time of the contract's conclusion, the professional recovers the goods at its own expense if they cannot be returned normally by post because of their nature. .

• DELAI ET FRAI DE RETOUR

The customer has 14 days following receipt of the order to send us the products.

The return fee is at LA CHARGE DU CLIENT.

If the return time is exceeded, we will be forced not to accept it. The customer service will send an email to the customer to inform you that the deadline has been exceeded.

In this case, the referral fee will be charged to the client

• CONDITIONS

The carpets should not be used.

They must not be stained, wet, torn...

In a packaging and wrapped.

If the conditions are not met we will not accept the return.

• PACKING

If the customer has a withdrawal period, the company SARL ALADAG (Toutapis) agrees to refund the price(s) of the goods ordered within a maximum period of 10 days by the same payment method that the customer made during the order.

• ECHANGE

If you want an exchange, you can mention "exchange" on the label of your return voucher, so that we can contact you, otherwise we will refund you. If the item you wish to exchange at a higher price, we will have to pay the difference via PAYPAL, if the price is lower we will refund you the difference.

• LEARNING

Relay point returns are accepted, so you can choose the relay point closest to our address.

We advise you to return the carpets in relay point, at a lower cost than other delivery agency.

Returns to the warehouse are also accepted, it will be enough for you to contact us so that you can get an appointment.

If you need to return a damaged item or following an error on our part, you will not pay any return or removal fees. Just contact us by email or by phone.

You will receive an email as soon as your return is processed (think to check your spam or unwanted mail). The ALLAPIS team will make every effort to repay you within 10 days.

The customer service answers all your additional requests.

By mail: sav@toutapis.fr

By phone: 06.13.70.44.86

RETURN ADDRESSED: OUTAPIS 6 LEO RUE LAGRANGE 42270 SAINT PRIEST IN JAREZ

• FOR SUMMER

You have 14 days (from the date of receipt) to proceed with the return.

Return costs are borne by the customer.

You can choose the delivery company of your choice to return the product(s).
You can also go through relay points, costs will be lower. In this case, you will have to choose the delivery point closest to our address (as indicated above).

We do not provide a return label, it is up to you from the generated with the delivery company that you have selected (on their website or on site).

You must properly pack the product(s) in their original packaging or packaging of your choice.
If the product(s) is/are not packed or abime(s)/sali(s) we will not accept the return.

Please insert mandatory your purchase invoice and return form completed inside.
If not, we will not be able to process the return.
You will find your invoice in your customer area or by email. And the form below.

When we receive your return, we will make a refund or exchange.

TELECHARGER THE RETURN TRAIN

This form must mandatory be completed and inserted in the return